Support
What can we
help you with?
Orders are placed and fulfilled by the individual Lure Goods storefronts, so the fastest help always comes from the store you purchased from. Pick that store below and we will take you straight there.
Common questions
Before you get in touch.
Where do I track my order?
Tracking is handled by the storefront you ordered from. Open that store and use its order tracking or support page with your order number and email.
How do returns and refunds work?
Each store publishes its own returns and refunds policy, since each one fulfils its own orders. Start at the store you purchased from and follow the policy listed there.
I ordered from two different Lure Goods stores. Is that one order?
No. Each storefront processes and ships separately, so you will have a separate order number and separate tracking for each.
Which store should I contact?
Always the one you bought from. That team has your order and knows the products. If you are not sure, reach Ask Lu, our concierge, and it will point you to the right one.
I have a question about the Lure Goods brand itself.
For parent-brand questions, partnerships or press, use the contact page and the message reaches the parent team. Order questions still belong with the storefront you purchased from.