Returns & Refunds

Because our products are personalized and made to order just for you, they can't be restocked or resold — so we're unable to accept returns or exchanges for buyer's remorse or personalization errors (like a misspelled name entered at checkout). Please review your details carefully before ordering.

Damaged, defective, or incorrect items

We proudly stand behind our craftsmanship. If your order arrives damaged, defective, or was personalized incorrectly on our end, we'll make it right with a free replacement or full refund. Just email support@luregoods.com within 30 days of delivery with your order number and a photo of the issue.

Order changes

Need to fix a detail? Contact us within 12 hours of ordering and we'll do everything we can before production begins.

Your happiness matters to us — if something isn't right, reach out and we'll take care of you.