Frequently Asked Questions

How do I personalize my item?

Choose your options on the product page and enter your personalization details (like a name or message) before adding to cart. We'll craft your item exactly as entered, so please double-check spelling.

How long does it take to receive my order?

Every item is made to order. Most orders are produced and shipped within 3–7 business days, with delivery typically arriving 5–12 business days after you order. You'll receive tracking by email as soon as it ships.

Can I change or cancel my order?

Because each item is personalized and made just for you, we can only change or cancel orders within 12 hours of purchase. Email us right away at support@luregoods.com and we'll do our best.

What if my item arrives damaged or incorrect?

We stand behind every piece. If your order arrives damaged, defective, or personalized incorrectly on our end, we'll replace it free of charge — just contact us within 30 days with a photo.

Do you offer gift wrapping?

Many items arrive in premium, gift-ready packaging. Look for gift options on the product page.

How do I contact you?

Email us anytime at support@luregoods.com and we'll get back to you within 1 business day.